if you have been in that industry for longer then 2 seconds, you learn to deal with that or you go nuts.
given that he worked his way up to management, he has learned to deal with it. he also should have learned that when some one comes in as a part of 17, you don't treat them badly. if you can't server them, you say 'I am sorry but we can not serve you at this time" you don't say "you can't afford this place" more so too a contractor that is making more then he does in TWO MONTH that day.
I was very polite up to that point. that's when every thing changed.
<<< nicest guy in the world, but I go from nice guy to SOB in about 2 seconds when you pull that shit.