Outstanding Customer Support from Vortex Optics.

[Big Frank]

I wanted to let everyone know about the outstanding customer support I got from Vortex Optics. I had the SPARC II Red Dot mounted on my MechTech CCU with the 37 mm High Mount to absolute co-witness with my folding iron sights. I was working on the gun in my lap, and when I flipped it over the red dot fell off. Somehow I managed to break the mounting screw in two. I don't know if I put too much pressure on the side of it or what happened. There was just enough threads sticking out to get hold of the end of the screw with needle-nose pliers and unscrew it. I asked Vortex if they could send me a a screw or 2. I need one for a spare.

I didn't check my email for a couple days so I didn't know what they were sending me. When I got the 7" cube cardboard box, instead of an envelope I didn't know why they needed a box for 2 little screws. Besides the 2 replacement mount screws, they sent me a Maroon color Rank And File Twill Cap. I was really surprised, but that wasn't all. There was a small plastic bag with nothing in it. I took that out, and the invoice, and there was a steel credit card size bottle opener I can keep in my wallet. Let's see RFID signals go through that!

Our VIP warranty is about you, not us.

VIP stands for a Very Important Promise to you, our customer. We will repair or replace your Vortex product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

You see, it doesn't matter how it happened, whose fault it was or where you purchased it. If you ever have a problem, no matter the cause, we promise to take care of you. You can count on the VIP Warranty for all Vortex Optics riflescopes, prism scopes, red dots, rangefinders, binoculars, spotting scopes, tripods and monoculars.

I asked them what the torque specs were for the screw and they said 20 inch/pounds dry, and 15 inch/pounds if you use Loctite. I used Loctite and think I torqued it down to 20 inch/pounds, so it I over-torqued it, and that may have been what caused it to break. It's a good thing they have an idiot-proof guarantee for people like me.

https://vortexoptics.com/vortex-sparc-2-red-dot.html



https://www.youtube.com/watch?v=g2f7jy3-9mM