When we moved I was concerned I would never again see the service of small town businesses. Then I found that our neighborhood Ace Hardware, family owned but several locations, was just like we had in our small rural communities. Older employees that knew without being told, and young who were working hard to learn from their mentors. Last year the family sold half their stores to another family group, name changed, but appeared to not change. Then the bad news. Slow change in inventory, still Ace but, the older staff is all gone, and the young ones have just enough knowledge to point you to the correct aisle ... most of the time.
The dumbing down of America continues :'(